Support & Maintenance
24/7 monitoring, proactive maintenance, and dedicated support — so your systems run perfectly while you focus on your business.
Comprehensive Support
for Live Systems
24/7 Uptime Monitoring
Real-time monitoring with instant alerts. Issues are detected and our team responds before your users even notice.
Security Patching
Proactive vulnerability scanning, dependency updates, and security patching to keep your systems protected from emerging threats.
Performance Optimisation
Monthly performance reviews with database query optimisation, caching improvements, and infrastructure right-sizing.
Backup & Disaster Recovery
Automated daily backups, tested restore procedures, and documented disaster recovery plans with defined RTO/RPO.
Bug Fixes & Minor Updates
Ongoing bug fixes, minor feature enhancements, and content updates managed via a dedicated ticket system.
Dedicated Account Manager
A named account manager who knows your system inside-out and is your single point of contact for all support needs.
Choose Your Support Plan
- Business hours support (9AM–6PM)
- 24/7 uptime monitoring
- Daily automated backups
- Security patching (monthly)
- 5 bug fix hours/month
- Monthly health report
- 24/7 support (4hr response SLA)
- Advanced monitoring + APM
- Hourly backups + DR testing
- Security patching (bi-weekly)
- 15 development hours/month
- Dedicated account manager
- Weekly health reports
- 24/7 support (1hr response SLA)
- Full-stack monitoring + AI alerts
- Continuous backup + multi-region DR
- Security patching (as needed)
- Unlimited dev hours
- Dedicated squad (PM + Dev + QA)
- 99.99% uptime SLA guarantee
Your Systems, Always Running.
Talk to our support team about the right plan for your infrastructure.
Get Support Today