Refund Policy for iTrekQ AI Solutions Pvt Ltd

Thank you for choosing iTrekQ AI Solutions Pvt Ltd for your software and AI solution needs. We are committed to providing our clients with the best possible experience, whether it involves custom software development, AI solutions, or other professional services we offer.

By purchasing or subscribing to any service from iTrekQ AI Solutions Pvt Ltd, you agree to our Privacy Policy, Terms of Use, and this Refund Policy.

Our Refund Policy is as follows:

Refunds for Software Services and AI Solutions

For software development, AI solutions, or other custom services:

• No refunds will be issued once the service or software development work has commenced. Payments made are non-refundable once work has started, as we invest time, resources, and labor in providing the solutions.
• If the service has not yet commenced, a refund request may be honored, subject to the discretion of iTrekQ AI Solutions Pvt Ltd and an evaluation of the specific case.

Refunds for Subscriptions (If Applicable)

If you have purchased a subscription to our software or AI platform, please note:

• Subscriptions are non-refundable once activated, as they provide access to proprietary software, services, and ongoing support. All payments are final.
• For any billing issues or discrepancies, please contact us within 7 days of the transaction, and we will work with you to resolve the issue.

Cancellation and Postponement

iTrekQ AI Solutions Pvt Ltd reserves the right to postpone or cancel any service delivery or change timelines due to unforeseen circumstances, such as force majeure events (natural disasters, political instability, etc.), or internal factors such as resource unavailability or illness of key personnel.

If we cancel or delay your project due to our internal reasons, we will notify you promptly, and you may receive a refund based on the progress of the project at the time of cancellation or delay.

Refunds: Duplicate Payments

If you have made a duplicate payment for our services, please contact us as soon as possible. We will process refunds for duplicate payments within 7 to 10 working days via the same payment method used during the transaction.

Important Notes:

• Refund requests are evaluated on a case-by-case basis. We are committed to resolving issues, but once work or services have commenced, refunds will generally not be issued.
• All approved refunds will be processed within 7 to 10 working days of the approval date.

If you have any questions regarding our refund policy or need further clarification, please feel free to contact us at:

iTrekQ AI Solutions Pvt Ltd
Email: support@itrekqai.com
Address: 205 Shree Ganesh Universe, Pipeline Road, Nashik, Maharashtra - 422013, India

Last Updated: February 17, 2025